Reference

Terms & Conditions for momo86 Accounts

momo86 Terms & Conditions explain how you open, use and maintain an account across our Indonesia lobby.

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momo86 Terms & Conditions for momo86 Accounts
TERMS SUPPORT

Get Help With Account Clauses

A clear support path helps you understand a clause before you continue with an account action.

Account questions Send the relevant Terms & Conditions section through our account support route when you…
Wallet status Use the cashier-linked help path when a DANA, OVO, GoPay or QRIS receipt does…
Policy changes Ask support how a revised clause affects your account before you continue.
ACCOUNT SAFEGUARDS

How We Apply These Conditions

The policy works alongside practical account controls rather than sitting apart from them. We use the details you submit to identify the account, confirm phone access and match payment records before account…

Account details

We use your submitted account information to maintain the account described by the Terms & Conditions. A clear phone number supports the verification step before access. If your details change, contact us through the account route so the record can be checked before an update.

Payment records

A DANA, OVO, GoPay or QRIS transaction may be matched with its receipt reference and account status. For bank transfer or virtual account activity, we may compare the provided reference with the cashier record before confirming the action under these terms.

Cookies

Cookies can keep a session connected while you move from account access to the lobby on mobile or desktop. They may also support security checks. Your browser settings can control cookies, although changing them may affect the account steps described on this page.

Account security

You are expected to protect your password, phone access and account session. Do not share sign-in details or approve a wallet action you did not start. Tell support promptly if access appears unusual so we can follow the account checks in the policy.

Retention

We retain account, support and payment records for the period needed to operate the account, check transactions and address policy requests. The applicable period can depend on the record and local requirements. Ask support which record category your request concerns.

Change requests

You can contact us to ask for correction, clarification or a copy of relevant account data, subject to identity checks and any limits described in the Terms & Conditions. Include your registered phone details and a specific request so we can route it correctly.

Terms & Conditions Questions

These answers address the policy questions most often raised before an account is opened or a wallet action is started. They do not replace the full Terms & Conditions. If your account, location or payment record creates a different situation, use the support route and refer to the exact clause you need us to explain.

You can read the current Terms & Conditions on this page before opening an account. The policy covers account information, phone verification, wallet records, access conditions, security duties and contact requests. Check the page again when a policy notice directs you to an updated version.

Yes. The terms cover payment records and account matching for DANA, OVO, GoPay and QRIS, as well as virtual account and bank transfer steps. Keep your receipt reference, use an account-held wallet where required and contact support if the displayed status is unclear.

Phone verification connects the account to the contact detail you submitted and helps us handle account-specific requests. The Terms & Conditions require accurate information and secure access. If your phone number changes or you cannot complete the step, contact support before creating another account.

Access depends on local law. If the service is available where you are located, the Terms & Conditions apply to your account, device session, payment record and lobby access. We may limit access where local law does not permit the relevant activity or account action.

Use the account support route and state which detail needs correction, such as a phone number or account record. Include your registered contact information for identity checks. We assess the request under the Terms & Conditions and any applicable local requirements before changing the record.

The policy allows account and payment checks before a withdrawal is processed. We may compare the wallet or bank reference with the account record and request details needed to confirm ownership. DANA, OVO, GoPay, QRIS, virtual account and bank transfer records can follow different checks.

Do not guess at an account or cashier action. Send support the clause title, your registered phone details and a short description of the issue. We will direct you to the applicable Terms & Conditions wording and explain whether the outcome depends on local law.

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