Reference

Legal access for your momo86 account

Our Legal page sets out how account access, identity checks, wallet records and site data are handled when you use momo86 in Indonesia.

Indonesia policy termsPhone check before accessMobile and desktop useLocal-law access wording
Explore Our Lobby Read FAQ
momo86 Legal access for your momo86 account
CONTACT ROUTES

Where Legal questions reach our team

Legal questions are easier to resolve when you send the account detail connected to the issue.

Account policy desk Open the support route after login and describe the Legal question in your own…
Wallet record check For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt…
Access clarification If phone verification or location access stops you from continuing, tell us what screen…
DATA PRACTICES

How we handle Legal requests

We keep the Legal process practical: collect only the details needed to operate an account, check a payment record or answer a policy request, then retain records for the period required by…

Account details

Your phone number and account details are used to connect access requests with the correct account. Before you enter the lobby, we use the clear phone verification step described in our Legal terms.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained to reconcile receipts and status changes. We use the supplied reference rather than asking for your account password.

Cookie choices

Cookies can preserve a login session and selected site settings across a mobile browser. You can clear browser data through your device settings, though this may require another phone verification step.

Account security

Keep your phone access and login details private, and sign out on shared devices. If access looks unfamiliar, use the account support route promptly so we can identify the relevant security and Legal steps.

Retention requests

When you ask about stored data or retention, include the account phone number and a clear request. We assess the request against applicable rules and explain what can be changed or must remain recorded.

Policy corrections

If a Legal page or account detail appears inaccurate, send the exact wording and the correction you seek. Our team can review the request through the logged-in contact path where local law permits.

Answers before opening your account

These Legal answers cover the questions we expect before an Indonesian account is opened or used. They address access, personal data, cookies, payment evidence, corrections and contact steps rather than describing the wider lobby. If your situation is not covered, sign in and use the account support route with the relevant detail. We can explain the applicable process, but eligibility depends on local law.

The Legal policy covers account creation, phone verification, site access, cookies, personal data, payment records and requests for corrections. It also explains how we handle contact requests connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Access depends on local law and your own eligibility. We ask you to check the rules that apply where you are located before opening an account. If a location or verification step stops access, contact us through the logged-in account route.

Phone verification helps connect access to one account and reduces confusion when a login or wallet record needs checking. We use the step described in our Legal terms before account access, and you should keep the connected phone details private.

We may retain DANA and QRIS references to match a receipt with the correct account and transaction status. Send only the relevant reference and date through the account support path. Do not send your password or unrelated personal details.

Yes. Use the logged-in contact route and state which account detail is incorrect, what it should say and why. Include the phone number connected to the account. We assess the request under applicable rules and explain the result.

Cookies can preserve a session and selected settings on your mobile browser or desktop. Clearing them through device settings may sign you out and require phone verification again. Our Legal terms explain their operational use and the route for related questions.

Start with the support contact displayed inside your logged-in account and describe the screen, device and location involved. If the question concerns eligibility, we will explain the applicable wording, while access remains where local law permits.

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